Bright Mind Academy Privacy Policy

Privacy Commitment

At Bright Mind Academy, we prioritise the protection of your online privacy. This policy outlines how we achieve this.

Information We Collect

We gather names, email addresses, physical addresses, and telephone numbers to communicate with you regarding your orders or inquiries.

Collection Methods

We may obtain your data through:

• Website contact and information request forms
• Orders placed on our website
• Telephone conversations
• Email interactions
• Any other form of communication you initiate with us

All personal information is securely stored in our database. You can request access to your information at no cost, but this must be done individually. We will only disclose information after verifying the identity of the requester and ensuring it matches the information requested.

Your Rights

You have several rights concerning the information we hold about you, including:

• The right to access and understand how we process your information.
• The right to withdraw consent to processing, which can be done at any time. We may continue processing your information if we have a legitimate reason (e.g., an ongoing support contract).
• The right to request corrections to inaccurate or incomplete information.
• The right to request the erasure of your information under certain conditions. We may retain your information if required or permitted by law.
• The right to object to or request restrictions on our processing of your information. We may still process your information if justified by legal reasons.

For more details on your rights, visit: ICO Individual Rights.

Accuracy of Your Information

You are responsible for ensuring the information you provide to us is accurate and up to date. Notify us promptly of any changes.

Information Sharing

We do not sell or share your personal information with others. We ensure any third parties involved in hosting or processing orders keep your information secure and use it solely for the intended purposes.

Third-Party Involvement

Depending on the product or service, we might need to share some information with partner companies/organisations to process your order.

If we suspect unlawful or harmful use of our site, we reserve the right to disclose relevant information to address such conduct.

Marketing Communications

We may occasionally send marketing emails to existing customers about current products or services. You can unsubscribe from these emails at any time using the link in the email footer. Important updates regarding your subscriptions or support contracts may still be sent.

Security Measures

Personal and credit card information is encrypted using Secure Sockets Layer (SSL) technology before transmission over the Internet. Credit card details are stored in encrypted form in a database separate from our website database to ensure further security. Transactions receive a digital certificate to confirm data is only readable by our transaction system, indicated by a secure mode symbol in your browser.

Use of Cookies

Cookies are small files stored on your hard disk by many websites. They help personalise your experience by remembering your preferences and visited pages. You can set your browser to refuse or warn you about cookies. Most of our site can be accessed without cookies, but some features may be unavailable if cookies are disabled.

Information Usage

We use the collected information to understand website usage patterns and improve our site.